Customer care

Shipping & Delivery

How we get your order from our warehouse in Baden, PA to your front door.

Coverage

We ship to all 48 contiguous United States. We do not currently ship to Alaska, Hawaii, U.S. territories or internationally. Local pickup is available at our headquarters at 63 Bock Ln # A, Baden, PA 15005.

Transit times

  • Local (Beaver County, PA): next-day delivery on orders placed before 2 PM ET.
  • Northeast & Midwest: 2–3 business days.
  • South & West: 3–4 business days.

Shipping rates

Standard shipping starts at $9.95. Free shipping on orders over $75. Refrigerated shipping is calculated based on weight and destination zone and shown at checkout before payment.

Packaging

Orders ship in 100% recycled corrugated kraft boxes with wool-based insulation and food-grade gel packs for refrigerated items. All packaging is recyclable through municipal programs, and the wool can be composted at home.

Tracking

You will receive a tracking number by email within one business day of placing your order.

Holds and reschedules

Need to delay a shipment? Reply to your order confirmation email or call us at +1 (682) 272-8906 at least 24 hours before your scheduled ship date.